Terms & conditions

J&H Contractors Services

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by J&H Contractors Services. Your use of this service constitutes acceptance of these terms.

Messaging Consent

As a user, you must explicitly consent to receive messages from J&H Contractors Services. Consent can be given through various channels including, but not limited to, our website sign-up forms, paper forms, or verbally through customer service interactions.

Message Types and Frequency

Messages sent by J&H Contractors Services may include alerts, reminders, promotional offers, updates, and other relevant communications. The frequency of these messages will depend on your interaction with our services and your preferences.

Data Rates and Charges

Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

Opt-Out Instructions

To discontinue receiving messages from J&H Contractors Services, you can reply "STOP" to any of our messages at any time. This will unsubscribe you from our SMS communications.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. It can be found on our website.

Message Delivery

J&H Contractors Services does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Changes to Terms and Conditions

J&H Contractors Services reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.

Deposits and Project Scheduling

A 50% deposit is required before any project is scheduled, materials are ordered, or work begins. This deposit allows J&H Contractors Services to reserve crew availability, secure materials, schedule equipment, and prepare for the project. The remaining balance is due according to the payment terms listed in the estimate, invoice, or written agreement provided to the customer.

Cancellation and Rescheduling Policy

Once a project has been approved and scheduled, cancellations, postponements, or rescheduling requests may result in a cancellation or rescheduling fee of up to $1,000. This fee may apply when a customer cancels, delays, or reschedules the project after J&H Contractors Services has reserved labor, equipment, materials, or production time for the job.

Customer-Caused Delays

Customers are responsible for ensuring that the project site is ready and accessible on the scheduled start date. Customer-caused delays may include, but are not limited to, lack of access to the property, incomplete approvals, failure to prepare the work area, last-minute changes, or failure to make required payments. If a customer-caused delay prevents J&H Contractors Services from starting or continuing the project as scheduled, a delay or rescheduling fee of up to $1,000 may apply.

Weather, Permit, and Company-Caused Delays

Delays caused by weather, unsafe working conditions, permitting issues, inspections, supplier delays, or circumstances outside the control of J&H Contractors Services are not considered customer-caused delays. J&H Contractors Services reserves the right to adjust the project schedule when necessary due to weather, safety concerns, material availability, permit requirements, or other reasonable business conditions.

Deposit Refunds

Deposits may be used to cover costs already incurred by J&H Contractors Services, including labor scheduling, administrative work, materials, equipment reservations, supplier fees, and lost production time. If a project is cancelled after materials have been ordered, labor has been scheduled, or preparation work has begun, part or all of the deposit may be non-refundable.

Changes to Project Scope

Any changes requested by the customer after approval of the estimate or agreement may affect the project price, timeline, and required deposit amount. Changes must be approved in writing before additional work is performed.